Quality & claims
This is how a lead is created. And how we replace the ones that are no good.
From the ad to your inbox: how we generate leads, check them and redeliver leads you have filed a claim for.
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Origin
How a lead is created
Four steps before a contact reaches you. Each one is set up for Altersvorsorge (retirement provision) only. The leads are German-speaking consumers living in Germany, so you need German-speaking advisors who are allowed to advise on German retirement products.
- Our own campaign
Ads, images and target audiences run for retirement provision only and are fine-tuned for that alone.
- A fixed questionnaire
Age, occupation, savings amount, interest in the tax advantage, whether they already invest, and when the person can be reached.
- Checks before delivery
The number is checked automatically: does the line exist, is it a mobile number, is the format correct. Consent is stored together with proof.
- Exclusively yours
The contact goes to you alone; no second advisor receives it. By email and in your account.
Profile
What every lead meets
Anyone who doesn’t fit doesn’t go out. And if one slips through anyway, the claims process further down applies.
- ✓Phone number is checked automatically
- ✓Wants to save €200 or more per month
- ✓Aged between 18 and 55
- ✓Employed or self-employed
- ✓Wants to invest, not just park money
- ✓Already has investment experience
Guarantees
Two promises, in writing on this page
We count 72 calendar hours from booking, weekends included. If nothing has arrived by then, you get the full monthly amount back. A short message is all it takes.
Anything that is no good is redelivered, not credited. Open leads do not expire. So in the end you work with as many leads as you ordered.
Claims
Replaced in three steps
Within five working days from the day you receive the lead. In your account or by email to reklamation@marketing-athlet.de.
You hear back from us within two working days.
The lead is redelivered, in the current or the following month.
Rules
What gets replaced, and what doesn’t
Clear rules instead of case-by-case reviews. So you know where you stand before you buy.
Replaced
- ✓The number is demonstrably wrong or not assigned at all
- ✓Five call attempts on three different days at different times, nobody answers
- ✓The person is younger than 18 or older than 55
- ✓Name, email address or place of residence are obviously made up
- ✓You already had the same contact within the last 90 days
- ✓The person says they never made an enquiry
Not replaced
- –No sale was closed
- –The appointment was cancelled or not attended
- –No longer interested, no money, offer too expensive
- –You reach the person, but they don’t suit you for other reasons
- –You report it after the five working days have passed
Our AGB (general terms and conditions) are binding. This page only summarises the rules.
To be honest
What we don’t promise
- No error-free list. The automatic check significantly reduces the number of wrong numbers, but cannot rule them out. That is what the claims process is for.
- No closed deals. We deliver people who are interested in retirement provision and want to be called. The advice and the closing are up to you.
- No volume overnight. The first lead arrives within three days; the rest are spread across the month.
Ready for your first leads?
Fixed prices, your first lead within three days or your money back, and every lead that is no good gets replaced.